Refund policy

30-Day Money-Back Guarantee

We want you to feel the difference LongVita makes. If you're not completely happy with your order, contact us within 30 days of delivery and we'll refund it.

How to request a refund

Send us a message with our contact form.
Include your order number, or the email address you used at checkout.
We'll reply by email, usually within 1 business day (Monday to Friday), and confirm your refund.

When you'll get your money back

Approved refunds go back to your original payment method. Most banks show the refund within 5–10 business days.

Right of withdrawal (EU/UK customers)

You can withdraw from your purchase within 14 days of delivery without giving a reason. Contact us first; we refund within 14 days of receiving the return.

Damaged, wrong or missing items

If your order arrives damaged, if something is missing, or if you received the wrong item, contact us within 30 days of delivery with your order number (and a photo, if you can). We'll send a replacement or refund you, whichever you prefer.

Subscriptions

This guarantee covers your orders, including subscription refills. You can skip, pause or cancel future refills at any time on our Manage Subscription page, so you're never charged for a refill you don't want. See our Subscription Policy for details.